Frequently Asked Questions

VelaPDF is a professional, browser-based PDF tool suite that lets you organize, convert, optimize, compress, and repair PDF files securely — without installing any software.

No, you can use many of our tools as a guest. However, creating a free account gives you access to usage history and the ability to unlock Pro features.

Yes! VelaPDF offers free access to all core tools. Free users can process files up to 20MB. Pro subscribers can process files up to 200MB.

Never. VelaPDF operates with a Privacy by Default architecture. Your files are processed in encrypted, transient memory containers and permanently deleted as soon as the operation completes.

Yes. All file transfers between your browser and our servers use TLS (HTTPS) encryption. Files are processed in isolated environments and purged immediately after completion.

No. Our systems are designed so that no human can access your document contents. Files are never logged, indexed, or stored beyond the processing window.

Pro subscribers can process files up to 200MB (vs 20MB for free users), enjoy faster processing queues, and unlock priority customer support.

Visit the Pricing page, select the Pro plan, and complete checkout via Stripe. Your account is upgraded instantly after a successful payment.

Yes. You can cancel your Pro subscription at any time from your Dashboard. Your Pro benefits remain active until the end of the current billing period.

VelaPDF supports converting Word, Excel, PowerPoint, images (JPG, PNG, TIFF), HTML, and more to PDF — as well as converting PDFs back to those formats.

Conversions can fail if the file is corrupted, password-protected, or exceeds the file size limit for your plan. Try using our Repair PDF tool first, or upgrade to Pro for higher limits.

Yes. Many of our tools allow you to upload and process multiple files at once. Batch processing is available for all users, with Pro users benefiting from higher throughput.