Question 1

How do I cancel my subscription?

Accepted Answer

Open your Dashboard, click Manage Billing, and choose Cancel. Your plan stays active until the end of the current billing period — no prorated charges.

Question 2

Can I switch between monthly and yearly plans?

Accepted Answer

Yes. From the Dashboard → Manage Billing, you can switch at any time. Stripe prorates the difference automatically.

Question 3

Where do I update my payment method?

Accepted Answer

Dashboard → Manage Billing opens the Stripe Billing Portal where you can add or change cards, update your billing address, and download past invoices.

Question 4

Do you offer refunds?

Accepted Answer

Yes — within the window described on the Refund Policy page. Contact support with your order email and we'll take care of it.

Question 5

Is my data private on a paid plan?

Accepted Answer

Yes. Every file — free or paid — is processed in a transient container and deleted right after delivery. We never store, index, or share user documents.

Question 6

Will my plan renew automatically?

Accepted Answer

Yes, subscriptions renew at the end of each billing cycle. You can disable auto-renew from the Stripe Billing Portal at any time.

Your VelaPDF Subscription

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Subscription FAQs

Subscription FAQs